James
R Hughes has over forty years’ experience working in the medical field
and has seen a variety of different scenarios in the emergency room. A
hospital is a place where you can expect to see normal patients quickly
reach the boiling point when faced with health issues. Pain, anxiety,
stress and frustration can cause patients to become angry and lose
control. James R Hughes shares a few tips you can use to deal with angry
hospital patients.
Looking for Signs
The
first thing that would indicate that a patient is losing their
emotional state is their body language. A tense posture, tightened jaw,
and clenched fists are all signs that a patient is getting angry, and
needs to be taken care of. Observe the patient for other visible signs
like rising temper and voice. If you detect any of these signs, you will
need to find ways that can help the patient vent their anger in a
productive way. As a doctor or medical professional, you might want to
spend time talking to the patient and calming them down.
Show Empathy
While
it might not always be possible to calm your patients down by talking
to them, you might want to be ready to offer them answers to questions
they might ask. If a patient is demanding why their therapy hasn’t been
started yet, you might want to answer them in a calm, collected manner
so as to empathize with them and help them understand the situation.
James R Hughes has worked with different patients and knows the importance of helping patients remain calm.
